RedDice Casino Privacy Policy

The Information We Collect

When you use our services, we collect information that is necessary to create and maintain your account, support secure gameplay, and process transactions. Some of this information is provided directly by you during registration, while other details may be collected when we carry out verification checks or handle deposits and withdrawals.

During sign-up, we collect personal details submitted when you go to the registration page and create an account. We may also ask you to complete account verification if requested. This helps us confirm that the account belongs to you and supports our compliance obligations. Where verification is required, we collect the documents and details you provide for that purpose.

We also collect financial and transaction-related data when you make a deposit, request a withdrawal, or otherwise use payment services connected to your account. Because payment method details are handled as part of processing transactions, we may receive and store information needed to complete those payments securely and maintain accurate records.

• Account information: details provided when you register and manage your profile.
• Verification information: documents or supporting details submitted if account verification is requested.
• Transaction information: payment and withdrawal data used to process account activity.
• Support information: details you share with us when contacting our Help center, Live chat, or Customer support.

We only collect information that is relevant to operating our services, meeting legal duties, and protecting both your account and our platform.

How We Use Your Data

We use your personal data to provide the services you ask us to deliver. The main purpose is to open and manage your account, give you access to casino games, live games, and sports betting access where available on our platform, and ensure that your account functions properly across our mobile-optimised website and desktop services.

Your information is also used to process financial activity on your account. This includes reviewing deposits, handling withdrawal requests, maintaining transaction records, and carrying out checks designed to prevent payment abuse. In practice, this means we use relevant account and transaction data to verify activity, identify inconsistencies, and reduce the risk of fraud or other misuse.

Another important reason for collecting and using data is legal and regulatory compliance. We may need to verify identity, monitor account activity, and retain certain records so that we can meet obligations linked to anti-fraud controls, responsible operation, and applicable regulatory standards. These processes are an essential part of maintaining a safe environment for all players.

We may also use your contact details to send service-related communications, such as important account notices, verification requests, security alerts, or updates relevant to your use of our services. From time to time, we may send marketing communications where permitted. If you do not want to receive them, you can opt out at any time through your account preferences or by contacting us to manage account settings.

Data Sharing & Third Parties

We do not sell your personal data. That is a core part of our approach to RedDice Casino data protection. Any sharing of information is limited to what is necessary for the secure and lawful operation of our services.

We may share relevant data with trusted third parties that support our platform. These can include payment processors involved in deposits and withdrawals, technology and security providers, and service partners that help us run account systems and customer support processes. We may also share information with gaming suppliers where needed to provide game access and related services. Based on our current offering, this may include providers connected to Playtech live tables and Vivo Gaming live tables.

Where required, we may disclose information to regulatory or supervisory bodies linked to our licensing framework. These include the Curaçao Gaming Authority in Curaçao, the Kahnawake Gaming Commission in Kahnawake, the Estonian licensing authority in Estonia, and Anjouan Gaming in Comoros. We may also share data where there is a lawful request, a legal obligation, or a need to investigate suspicious, fraudulent, or abusive activity.

Whenever we work with third parties, we expect them to handle data responsibly and only for the specific purpose required. We do not permit the use of your information for unrelated commercial purposes.

Data Security & Retention

We take data security seriously and apply technical and organisational measures designed to protect your information from unauthorised access, misuse, loss, or alteration. This includes the use of secure systems, controlled access measures, and encrypted connections such as SSL technology when data is transmitted through our platform. We also use secure servers and internal safeguards intended to limit access to personal information to authorised personnel only.

No online environment can be guaranteed to be completely immune from risk, but we work continuously to maintain practical security standards that are appropriate for the nature of the information we hold. We also review our procedures when necessary so we can respond to operational, technical, and legal requirements.

We retain your information only for as long as necessary to fulfil the purposes set out in this privacy policy, including account administration, transaction processing, fraud prevention, and legal compliance. In some cases, we must keep certain records for longer periods to meet obligations connected to anti-money laundering requirements and applicable licensing rules. Retention periods may therefore be influenced by the requirements of the regulatory bodies under which our services operate.

Once data is no longer required, we take reasonable steps to delete it, anonymise it, or store it in a manner that remains restricted where continued retention is legally necessary.

Your Privacy Rights & Contact Info

Depending on the rules that apply to your account and the circumstances of your request, you may have the right to ask us for access to the personal data we hold about you, to request corrections if any information is inaccurate, and to ask for deletion of data that is no longer required. These rights are not absolute. In some situations, we may need to retain certain information to comply with legal duties, resolve disputes, prevent fraud, or meet regulatory and anti-money laundering obligations.

If you would like to review or update your information, we encourage you to manage account settings where available. If you need help with a privacy request, you can contact us through our Help center, speak to us on Live chat, or reach our Customer support team. These are the correct contact channels for questions about this RedDice Casino privacy policy, account data, or requests related to RedDice Casino data protection.

When you contact us, please provide enough detail for us to identify your account and understand your request. This helps us respond more efficiently while protecting your information from unauthorised disclosure. If you need assistance, please contact support and we will guide you through the next steps.